JMACINC ABOUT

About JMACINC

John MacLeod Consulting opened for business in 1995, with a long-term focus on Systems Management starting in 1998.  Clients include IT departments of every size, covering many industries, non-profits and the government.  Most clients have been frustrated by commercial products that are difficult to maintain.  If your monitoring deployment is running smoothly, delivering real value and not breaking your budget, congratulations!

For everyone else, I'm here to help.  My component-level monitoring focus covers three products:

Since component-level monitoring products such as these are inevitably limited to basic problem detection and alerting, I also work with IT Process Automation (ITPA) products, also known as Data Center Automation (DCA) or Runbook Automation.  These products build on the incident detection layer with customizable event correlation, service desk integration, business service metric collection and reporting:

Finally, I work with Netuitive SI for those clients who demand the very best in performance analytics and predictive capability across a range of servers and applications.

 

Most Important?

What is the #1 critical success factor for ITSM?