AppManager requires a Windows login account with Administrator privileges. The privileges can be for the local computer (required) or the Domain (optional). If your Windows login account does not have Administrator privileges, see your system administrator.
AppManager requires a valid password for the SQL Server login account. AppManager uses the login account to query system tables and devices and to create a netiq SQL Server login account.
SQL Server performace counters must be installed. To verify that the counters are installed:
1. Start SQL Performace Monitor.
2. Click the Add counter (+) button.
3. In the Object list, verify that the SQL Server counters are listed.
The counters must be installed at the time SQL Server is installed, not after. See your SQL Server administrator for instructions on installing counters.
The Microsoft WinMgmt service must be installed and running. This service has different display names in Windows NT 4.0 vs. Windows 2000, Windows XP Professional and Windows 2003.
-- For Windows NT: Windows Management.
-- For Windows 2000, Windows XP Professional and Windows 2003: Windows Management Instrumentation and Windows Management Instrumentation Driver Extensions.
This version of AppManager does not provide monitoring support for the following systems and applications:
Brocade Switches Check Point FireWall-1 HP TopTools for Servers IBM Netfinity Manager Microsoft Application Center 2000 Microsoft BizTalk Server 2000 Microsoft Commerce Server Microsoft Exchange Conferencing Server Microsoft Internet Security and Acceleration Server Microsoft Message Queue Server Microsoft Network Load Balancing Microsoft Proxy Server Microsoft Systems Management Server 1.2 Microsoft Systems Management Server Microsoft SNA Server Microsoft Transaction Server Network Appliance Filers Network Associates/McAfee NetShield Novell NetWare ResponseTime for Lotus Domino SAP R/3 Sybari Antigen for Microsoft Exchange Trend Micro ScanMail for Microsoft Exchange
If you want to continue monitoring these applications with AppManager, you should not upgrade the AppManager agent on this computer. If you upgrade the agent on this computer to AppManager 6.0, you will not be able to monitor any of the listed systems or applications. For information about obtaining monitoring support for these applications, visit the NetIQ AppManager Supported Products page at http://www.netiq.com/support/am/supportedproducts.asp.
The AppManager client resource monitor requires an Intel-based Pentium computer running one of these versions of Windows NT SP6a, Windows 2000, Windows XP, or Windows 2003:
-- Windows NT 4.0 Standard Server, Enterprise, Terminal Server or Workstation with NT SP6a (or later).
-- Windows 2000 Standard Server, Advanced Server, Datacenter Server, or Professional.
-- Windows XP Professional.
-- Windows 2003 Standard Server, Web Server, Enterprise Server or Datacenter Server.
The AppManager client resource monitor installer requires 30 MB of available disk space on the temp drive for temporary installation files. The installer identifies the temp drive by checking the environmental variable TEMP. If TEMP does not exist, the installer checks the environmental variable TMP. If TMP does not exist, the installer uses the system root directory specified in the registry by the value "SystemRoot" under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion.
The AppManager client resource monitor requires the use of port 9998. If this port is being used by another application, reconfigure the application to use another port.
Note: If using the AMADMIN_AgentInstall Knowledge Script, also open TCP port 9979.
(Optional) To use MAPI Mail recovery actions, Microsoft Exchange Client must be installed. In addition, you need to create a Windows domain account and an Exchange mailbox for AppManager to use. For information on installing Exchange Client and creating a mailbox, see your Exchange Administrator.
Note: The pre-installation check program is unable to verify this requirement. If you want to use MAPI Mail recovery actions, you need to verify this requirement yourself.
AppManager client resource monitor requires MDAC 2.0 or higher. Please install MDAC 2.0 on your system. For information on which version of MDAC to install and copies of the MDAC installation programs, see the \appmanager\extras\utilities\mdac_setup folder on the AppManager installation CD.
AppManager report agent requires MDAC 2.5 or higher. Please install MDAC 2.5 on your system, which is included on the AppManager CD-ROM in the \appmanager\extras\utilities\mdac_setup folder. See the readme.txt file in this folder for additional instructions.
The Windows Authentication feature requires 128-bit Encryption support, which is available with Windows 2000 Service Pack 2 (SP2) or Windows NT 4.0 with the High Encryption Pack.